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  • Contact us
  • Plans and Devices
  • Let's Get Started
    • Set Up Your Firestick
    • Set Up Tivimate
    • Set Up iMPlayer
  • Troubleshooting

Why is my service freezing and buffering?

 IPTV streaming will buffer or freeze when your Wi-Fi is experiencing significant interference, or if EliteStreams is undergoing a server update.


 A typical HD video stream requires an internet speed between 5 and 9 Mbps. However, EliteStreams streams run at a higher quality than most providers.  We recommend 100 mb/s speed at the least.  1 gig/s is optimal.


 

Here are some steps to help alleviate video buffering, freezing or stuttering with your service: 

  • If your device is connected to the 2.4 signal, move it over to the 5.8.
  • If you’re in the midst of downloading files or updating software, pause or stop the processes.
  • Change the wireless channel on your router. 
  • If several devices are connected to your wireless network, disconnect inessential devices from your Wi-Fi while streaming.
  • Turn the power to your wireless router off for five seconds, then turn it back on. This should force your router to automatically use a Wi-Fi channel with less interference.


 If possible, we also recommend connecting your  device directly to your wireless router using an Ethernet cable. This will ensure that wireless interference isn't a factor. 



2.4 and 5.8 GHz WiFi channels

2.4 GHz

 The 2.4 signal is usable by all Wi-Fi devices. It has increased range but achieves lower speeds. The 2.4 signal is prone to wireless interference and is more likely to be affected by other electronics, neighbouring routers and/or physical barriers. 

5.8 GHz

 The 5.8 signal is designed for newer devices and higher speeds and is less susceptible to interference, but has decreased range. The 5.8 signal is recommended for most newer devices. It is less prone to interference and can attain higher speeds. 

Which is better for EliteStreams

We recommend using the 5.8 GHz Wi-Fi network for all devices running EliteStreams. All other wireless devices should be placed on the 2.4 GHz network, or off Wi-Fi entirely.

How to Clear Cache on FireStick for Smooth Streaming

Clearing cache on FireStick is one of the best ways to keep it running trouble-free. If you keep clearing the cache regularly, you will be surprised to see how much better your FireStick performs.


If your device is slow or you are experiencing storage issues, start the troubleshooting process by clearing the cache. It is easy and extremely effective.

What is FireStick Cache?

 FireStick lets you download and use a wide range of apps for streaming and other purposes. You can install these apps from Amazon App Store. In addition, you can download and install several third-party streaming apps as well.  Furthermore, you can also get utility apps like Downloader, ES File Explorer, browsers, Speed Test apps, etc.

Almost all the FireStick apps create a cache, which is saved on your device storage. The cache file is created when the app is running. It is supposed to be temporary and delete itself when the app is closed. However, this is not always the case. The cache files continue to accumulate and over time occupy sizeable storage space.

Why should I clear the cache on FireStick?

 

The cache files accumulate over time and can take a significant amount of space in the device storage. The FireStick storage is anyway limited.

A large build-up of cache can cause various problems. You may experience slow device performance. Apps may begin crashing. You may run into buffering issues.

If you are experiencing unexpected, unexplained issues with your device, it would be a good idea to clear the FireStick cache.

How to clear FireStick Cache

 Remember that you need to clear the cache for each app individually. There is no app or service that can clear the cache of all the installed apps at once. Amazon App Store does not have any such app and if you run into any third-party app that claims to wipe out all the cache together, stay clear of that app.


Follow the steps below to clear the FireStick cache:

Step One

Step Three

Step One

 Select the Settings (cog wheel) icon from the right side of the screen. 

Step Two

Step Three

Step One

 Navigate to Applications from the Settings screen. 

Step Three

Step Three

Step Three

  Click on the Manage Installed Applications below the Applications menu. 

Step Four

Step Four B

Step Three

 Select Clear Cache 

Step Four B

Step Four B

Step Four B

Alternatively, on newer Fire Devices, you can clear cache by clicking the rewind button on your FireStick remote.


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